Returns and Exchanges

All the products at The Secret Label are made to order and are specially crafted for you with care, thus every product is unique. We stand behind the quality of the products on the website, and we will help you with an exchange if you are not convinced with the product(s). We can accommodate a cancellation/alteration request within 24 hours of it being placed. In case of a cancellation/alteration, please send an email to

Exchange will be done in the following cases:

Refunds will be done only in the following cases:

Our shipments are carefully inspected before being shipped to you, but if you are not satisfied with your purchase please follow the instructions below:

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